Privacy Policy for Remo Volpe Joiner & Building Services Ltd

Effective Date: January 2025

At Remo Volpe Joiner & Building Services Ltd ("we", "our","us"), protecting your personal data is a top priority. This privacy policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (UKGDPR) and applicable UK data protection laws.

1. Who We Are

Remo Volpe Joiner & Building Services Ltd is a joinery business based in Biggar, specialising in e.g., bespoke carpentry, fitted furniture, Kitchens, bathrooms, extensions, etc. For any questions about this privacy policy, you can contact us at:

• Email: remo@remojoinery.co.uk
• Phone: 07772329705

Address: 11 Clyde Street, Carluke, ML8 5BA

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2. What Personal Data We Collect

We may collect the following types of personal data:

a. Information You Provide Directly:

• Name
• Email address
• Phone number
• Address (for deliveries or site visits)
• Payment details (processed securely via Your Payment Provider)
• Any other information you provide via our contact forms, email, or phone.

b. Information Collected Automatically:

• IP address
• Browser type and version
• Device information
• How you use our website (e.g., pages visited, time spent on site).

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3. How We Use Your Personal Data

We use your data to:

• Respond to your enquiries and provide quotes.
• Fulfil orders and deliver services.
• Process payments and refunds.
• Improve our website and services.
• Send updates, offers, or newsletters (only with your explicit consent).
• Comply with legal obligations (e.g., tax and accounting requirements).

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4. Legal Basis for Processing Data

Under UKGDPR, we rely on the following legal grounds to process your personal data:

• Consent: When you sign up for newsletters or agree to marketing communications.
• Contractual necessity: To provide our services or fulfil orders.
• Legal obligation: To comply with UK laws.
• Legitimate interests: To improve our services and ensure the security of our website.

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5. How We Protect Your Data

We implement security measures to protect your data, including:

• Secure servers and encryption for payment processing.
• Restricted access to your data on a need-to-know basis.
• Regular software updates and malware protection.

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6. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with trusted third parties to:

• Process payments (e.g.,Stripe).
• Deliver materials or services (e.g., courier services).
• Manage our website (e.g., web hosting providers).

All third parties are contractually obligated to handle your data securely and in compliance with UKGDPR.

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7. How Long We Keep Your Data

We keep your personal data only as long as necessary for the purposes outlined above. For example:

• Customer data: Retained for 7 years for tax and legal purposes.
• Marketing data: Retained until you withdraw your consent.

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8. Your Rights Under UKGDPR

You have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccuracies in your data.
• Erasure: Request deletion of your data (where legally permissible).
• Restriction: Limit how we process your data.
• Portability: Request transfer of your data to another service.
• Objection: Opt-out of certain data processing activities.

To exercise these rights, contact us at remo@remojoinery.co.uk We may require proof of identity.

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9. Cookies

Our website uses cookies to improve your experience. For details, see our Cookie Policy.

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10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

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11. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page, and significant updates will be communicated via email or website notifications.

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Thank you for trusting Remo Volpe Joiner & Building Services Ltd. If you have any questions, please get in touch!

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